Privacy Policy

Introduction

TSB LLC ("Talk Small Business," "we," "us," or "our") operates the Talk Small Business mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name and contact information (email, phone number)
• Business information (company name, industry, role)
• Voice recordings and transcripts when you use voice commands
• Account credentials for third-party integrations (encrypted)

Usage Data

We automatically collect certain information about your device and how you interact with the App, including:

• Device information (model, operating system, unique identifiers)
• App usage data (features used, session duration, interactions)
• Performance and diagnostic data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and our AI agents
• Process voice commands and execute delegated tasks
• Integrate with your authorized third-party business tools
• Send you important updates, security alerts, and support messages
• Analyze usage patterns to enhance user experience
• Protect against fraud and ensure security

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure. We do not store your third-party account passwords; we use secure OAuth tokens for integrations.

Third-Party Integrations

The App integrates with third-party services (such as ServiceTitan, QuickBooks, Slack, etc.) to execute tasks on your behalf. When you authorize these integrations, we access only the data necessary to perform the requested operations. Each integration is governed by that service's privacy policy.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at privacy@talksmallbusiness.com.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to the personal information we hold about you
• Correction of inaccurate data
• Deletion of your data
• Objection to or restriction of certain processing
• Data portability

Children's Privacy

The App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

TSB LLC
Vermont, USA
Email: privacy@talksmallbusiness.com